Manuscript received February 10, 2023; revised March 14, 2023; accepted May 27, 2023.
Abstract—Virtual teams and Knowledge Management Systems (KMS) create a research gap: if knowledge management systems influence on effectiveness of teamwork in virtual teams. Therefore the scientific problem of this paper concerns the level of activity in the use of knowledge management systems related to subjective evaluation of achieved effectiveness during teamwork in virtual teams.
In order to solve the research problem, the research was conducted among 26 participants working in 5 groups during the long-term observation focused on a specific organizational task. The participants’ activities were recorded by a knowledge management system (TransistorsHead.com) and interviewed by a survey.
On the theoretical and research foundations 4 research questions were answered. It appeared that (1) it is not clear what is a relation between activity of using KMS and their subjective evaluation of creative behavior, (2) there is a quite strong relations between activities in using KMS and subjective effectiveness in the area of task performance, (3) the activity of using KMS strongly related to evaluation of teamwork and (4) the relation between using KMS and evaluation of organizational citizenship behavior is very weak.
Index Terms—teamwork effectiveness, knowledge management system, virtual team
O. Flak is from the Jan Kochanowski University of Kielce, Stefana Żeromskiego 5, 25-369 Kielce, Poland (e-mail: ja@olafflak.com).
A. Pyszka is from the University of Economics in Katowice, 1 Maja 50, 40-287 Katowice, Poland (e-mail: adrian.pyszka@ue.katowice.pl).
A. Pollak is from the University of Silesia in Katowice, Bankowa 12, 40-007 Katowice, Poland (e-mail: anita.pollak@us.edu.pl).
B. Kożusznik is from the University of Silesia in Katowice, Bankowa 12, 40-007 Katowice, Poland (e-mail: barbara.kozusznik@us.edu.pl).
*Correspondence: ja@olafflak.com
[PDF]
Cite: Olaf Flak, Adrian Pyszka, Anita Pollak, and Barbara Kożusznik, "Teamwork Effectiveness of Virtual Teams Supported by the Knowledge Management System," International Journal of Knowledge Engineering vol. 9, no. 2, pp.27-35, 2023.
Copyright © 2023 by the authors. This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited (CC BY 4.0).
