Abstract—The utilization of knowledge enables knowledge
intensive business service (KIBS) organizations, such as law
firms, to perform and deliver value to their customers.
Organizational semiotics views norms as knowledge that are
developed through practical experience of human agents in
organizations. Building on organizational semiotics and
knowledge management, this paper proposes a three
dimensional norm-based knowledge management (3DNKM)
framework for legal sector in the UK. Abductive reasoning is
adopted for guiding the research process in this paper. The three
identified contextual dimensions of knowledge include customer,
practice area and lawyer. For each dimension, there are
informal, formal and technical norms establishing context-based
knowledge. The proposed framework provides a way for KIBS
organizations to manage the intertwined norms from the three
dimensions and various levels.
Index Terms—Knowledge intensive business service,
knowledge management, legal, organizational semiotics.
Yu-Chun Pan is with Business School, Oxford Brookes University,
Oxford, United Kingdom (e-mail: ypan@brookes.ac.uk).
Chekfoung Tan is with Informatics Research Centre, Henley Business
School, University of Reading, Reading, United Kingdom (e-mail:
c.f.tan@pgr.reading.ac.uk).
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Cite: Yu-Chun Pan and Chekfoung Tan, "Three Dimensional Norm-Based Knowledge Management for Knowledge Intensive Business Service Organizations: An Organizational Semiotics Perspective," International Journal of Knowledge Engineering vol. 2, no. 1, pp. 50-55, 2016.
